1. Overview
At Awbi.org, we are committed to ensuring our customers are satisfied with our AI writing tools and services. If you are not fully satisfied with your purchase, we are here to assist you.
2. Eligibility for Refunds
Refunds are considered under the following circumstances:
- Technical Issues: If you encounter technical difficulties that prevent you from using the service and our support team is unable to resolve the issue within a reasonable timeframe,.
- Service Mismatch: If the service you received does not align with the description provided at the time of purchase,.
- Non-Usage: If you have not used the service and request a refund within a specified period (e.g., 7 days) from the date of purchase,
3. Non-Refundable Situations
Refunds are not provided in the following cases:
- Change of Mind: If you decide to cancel the service after making the purchase.
- Partial Usage: If you have used part of the service and later decide you no longer wish to continue with it.
- Subscription Renewals: If a subscription renewal has been processed, it is the user's responsibility to cancel the subscription before the renewal date.
4. Refund Process
To request a refund, please follow these steps:
- Contact Support: Reach out to our support team at [email protected] with your order number, the reason for your refund request, and any relevant details.
- Evaluation: Our team will review your request and may request additional information to proceed with the refund.
- Approval: If your refund is approved, we will process it to your original payment method. You should receive the credit within a few days, depending on your card issuer's policies.
5. Chargebacks
If you initiate a chargeback with your bank or credit card company, your account with Awbi.org may be suspended or terminated. We encourage you to reach out to us to resolve any issues before proceeding with a chargeback.
6. Changes to This Refund Policy
We may update our refund policy periodically. Any changes will be posted on this page, and we encourage you to review the policy regularly to stay informed about any updates.
7. Contact Us
If you have any questions about our refund policy, please contact us:
- Email: [email protected]
- Phone: +8801555525657
- +8801749645700+8801749645700
- +8801749645700
